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How We Handle Your Information

We collect the minimum data needed to run your account, process deposits through bKash, Nagad and Rocket, and keep your lobby access secure.

Account securityPayment processingSession dataWithdrawal verificationCookie preferences
bb1111 How We Handle Your Information
PRIVACY CONTACT

Reach Us About Your Data

We handle privacy questions through the same channels you use for deposits and withdrawals. The live chat team can walk you through cookie settings, explain what we log during a withdrawal verification, or forward data-access requests to the compliance desk. Email support handles detailed account reviews and deletion inquiries.

Team online

Live Chat

Open the chat bubble in the bottom corner when logged in — the team answers data questions alongside payment and game queries, usually within a few minutes during peak Bangladesh hours.

Email Support

Send privacy requests to the support email shown in your account footer. Include your registered phone number and account username so we can verify your identity before sharing or deleting data.

Account Settings

Review stored payment methods, update your phone number, and toggle marketing preferences directly in the account dashboard under settings — no support ticket needed for routine changes.

DATA PRACTICES

How We Protect and Use Information

We encrypt login sessions and payment confirmations. Account data sits behind password protection and withdrawal verification steps. Cookies help us keep you logged in and remember language preferences. We retain transaction records for the time needed to resolve disputes and meet compliance requirements in the regions we serve.

Encrypted Connections Every page load, login attempt and payment confirmation travels over an encrypted HTTPS connection so your credentials and wallet details stay private between your device and our servers.
Cookie Controls We use session cookies to keep you logged in and functional cookies to remember your preferred language and currency. You can disable non-essential cookies through browser settings without breaking core account features.
Data Retention We keep your account history — deposits, withdrawals, bet records — for as long as your account remains active and for a compliance period after closure. Inactive accounts with no balance may be archived after prolonged inactivity.
Withdrawal Verification When you request a payout to your bKash, Nagad or Rocket account, we verify the wallet name matches your registered details. This step protects your balance from unauthorised withdrawal attempts and reduces fraud.

Privacy Policy Questions

We collect your phone number, a password you create, and payment details when you deposit through bKash, Nagad or Rocket. We also log your IP address and device type to prevent duplicate accounts.

Yes. Contact support via live chat or email with your registered phone number and username. The compliance team will send a summary of stored account data, transaction history and login records within a few business days.

Email support with your account username and registered phone number. Once identity is verified and any pending withdrawals are processed, the team will close your account and delete personal data according to our retention schedule.

We share transaction data with payment processors like bKash, Nagad and Rocket to complete deposits and withdrawals. We do not sell your information to advertisers or unrelated companies. Game providers may receive anonymised session data for platform analytics.

Cookies are small files stored on your device. We use session cookies to keep you logged in and functional cookies to remember language and currency settings. You can disable non-essential cookies in your browser without losing account access.

We retain deposit and withdrawal records for the duration of your active account and for a compliance period after closure. This lets us resolve disputes, generate statements and meet regulatory requirements in the regions we operate.
Reference

Privacy Policy

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.